The policy we follow explains every information that we need to collect and retain in our custody, and the way we utilise this information or whom we share the information with and the way we protect them as per the Australian Laws.
Personal Information we Collect
- Contact details
- Death of Birth
- Device Passcodes
- Software Logins
- Stored Data
Purpose of Collecting such Personal Information
We utilise the information to provide customer care and warranty, receive the return, and servicing as and when needed. We also use this information for conducting after-sales service, sending information about products, our services, and various special offers.
Disclosure of Personal Information
As per the strict privacy and confidentiality policy that we stick to, Repair Xpert NEVER sells, rent, or disclose the confidential information of our customers to any third party without the consent of our customers. We only share the information with the group of our stakeholders who are under our umbrella and are dedicated to serving our customers under the same contract.
How we Secure Information
We secure all information in
- Computer system
- Electronic Databases
- Digital Archives
- Telephone recordings
- Hard copy and paper files
We internally manage and administer all these storage mechanisms in different ways with the help of a company within the Repair Xperts group, which is held locally in Australia.